1. Purpose and Scope of Application
This Privacy Policy describes how ASIA STAR CHEMICAL CO., LTD collects, uses, stores, and protects customers’ personal information when accessing and using the website hoasaovn.com.
This policy applies to customers and partners who access the website and submit contact information, consultation requests, or quotation inquiries via the website, email, or other official communication channels.
By accessing the website and providing information, customers agree to the terms of this Privacy Policy.
2. Commitment to Information Security
The Company is committed to protecting customers’ personal information in accordance with Vietnamese law.
The website does not provide online purchasing functionality and does not require direct payment information.
3. Types of Information Collected
3.1. Personal Information
- Full name
- Phone number
- Contact address (if applicable)
- Organization/Company name
3.2. Information related to customer needs
- Consultation request content
- Interested products/services
- Other information provided by the customer
We do not collect sensitive information such as bank accounts or payment card details.
4. Methods of Information Collection
- Through the contact form on the website
- Through official email communication
- Through phone communication
Providing information is voluntary; however, incomplete information may affect the quality of consultation.
5. Purpose of Using Information
- Contact for consultation and quotation
- Provide information about products and services
- Customer care and support
- Respond to questions and complaints
- Send business-related updates (if consent is given)
We do not use information for unauthorized commercial purposes.
6. Information Retention Period
Personal information is stored in the internal system for the period necessary for business operations.
Customers may request deletion of their information in accordance with legal regulations.
7. Information Security and Protection
The Company applies technical and managerial measures to protect customer information.
- Restricted internal access
- System security measures
- Prevention of unauthorized access
We cannot guarantee absolute security against all risks associated with the internet environment.
8. Sharing Information with Third Parties
We do not sell or share personal information with third parties for commercial purposes.
Information may only be provided in the following cases:
- With the customer's consent
- At the request of competent authorities
- In accordance with legal regulations
9. Customer Rights
- Request to view or correct personal information
- Request to stop using personal information
- Request data deletion (in accordance with regulations)
10. Policy Updates
The Company reserves the right to update this Privacy Policy when necessary.
Any changes will be announced on the website and will take effect immediately upon publication.
11. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
ASIA STAR CHEMICAL CO., LTD
Address: 5th Floor, 911 Nguyen Trai Street, Cho Lon Ward, District 5, Ho Chi Minh City, Vietnam.
Phone: +84 909 461 236 (Ms. Mai)